The Lehigh Valley Outreach Depot is committed to helping those in need.  We rely on recognized charitable agencies to confirm the identity and need of guests referred to us for support.

FOR GUESTS:

• An  appointment must be pre-arranged by your referring agency.  Your case worker must request the appointment.  No walk-ins are accepted.  When you arrive for your appointment, you MUST have a completed Referral and Liability Waiver form which will be provided to you by your caseworker.
• For safety and liability reasons, only those guests referred by a caseworker are permitted to look around the depot to see what is available.  Accompanying children and other friends will be asked to wait outside or remain in a designated waiting area.  We ask for your understanding and cooperation.

• Guests have thirty minutes to select needed items. We have to limit the time to ensure that other guests have equal access and equal opportunity.

• You are asked to take your selections with you at the end of your appointment if possible.  If you cannot take them with you, your items will be "tagged" to show they.ve been spoken for.  You will then need to arrange for your own transportation.  You will have one week to claim your "tagged" items and should ask for a second appointment for that purpose before leaving the depot. 
• After one week any "tagged" items not claimed  will be "untagged" and will then be available to other guests.

FOR REFERRING AGENCIES:

• Referrals must be initiated by a social agency representative (case manager, clergy, etc.).

• An appointment must be requested  by the referring agency before a guest is sent (or brought) to the depot.  No walk-ins are accepted. Appointments are made on-line only, not by phone.  Please click the "Request Appointment" button to request an appointment for your client.

• A  Referral & Liability Waiver form is required for each guest.  It must be filled out and signed by both the guest and caseworker.  Upon submitting the "Request Appointment" form, the case manager will be provided a link to download  the form.

ALSO

• Guests should decide, before coming to the depot, what items they really need.  A call ahead can confirm whether we have such items available.
• Each guest is permitted no more than two visits.  When a guest returns to pick up  “tagged" items (selected during the first visit), that will be considered the second visit.  During that second visit the guest will be allowed limited time to choose additional items that may have come in since their first visit.