619 E Allen St Allentown, PA 18109

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How to Get Help

All appointments are made by case workers or their designated assistant. Our intent is to help individuals and families suffering from disasters/catastrophic events such as fire, floods, hurricanes, earthquakes, abusive situations, transitioning from a homeless situation or other significant life changing event (eviction or infestations for example). We do not exist to enable those who want to save money, replace old, worn or damaged furniture, or enhance their situation or are moving by choice. We rely on caseworkers to personally verify each client’s circumstances before requesting an appointment.


  • Appointment requests are initiated by case workers or their equivalent from recognized social agencies.  Call us if there is a question about eligibility to refer clients.
  • The appointment is confirmed before the client comes in. Walk-ins are not permitted and self referrals are not accepted. Appointments are made on-line only.
  • Please have an interpreter accompany Spanish speaking only clients to their appointments at the Depot.

Request Appointment

  • The appointment system used by the Depot is automated. Once the appointment is scheduled, an email message is sent to the caseworker together with a Referral & Liability Waiver Form, Case Worker and Guest Instructions.  The form is to be signed by both the client and the caseworker.  The Referral & Liability form indicates the date and time of the appointment.  After witnessing the client’s signature on the form, the caseworker, by signing in the presence of the client, certifies that the client understands that the furniture is gently used, that there are no warranties or guarantees included, and that, since we depend on donations, we do not always have every item available.
  • ALSO

  • The clients are encouraged to bring with them a list of basic items needed.