All appointments are made by caseworkers. Our intent is to help individuals and families re-establish their lives as result of disasters / catastrophic events such as fire, floods, hurricanes, earthquakes, abusive situations, transitioning from a homeless situation or other significant life changing event (eviction or infestations for example).

We do not accept self-referrals or walk-ins. We rely on caseworkers to personally verify each client’s circumstances and legitimate needs before requesting an appointment.

INSTRUCTIONS FOR CASEWORKERS:

• Appointment requests are initiated online only by caseworkers or the equivalent from recognized social service agencies. Call us if there is a question about client eligibility.
• Please have an interpreter accompany clients who do not speak English.

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• The appointment system used by the Depot is an automated online system, which is reviewed by Depot staff.
• Once the appointment is reviewed, an email message is sent to the caseworker along with a Referral & Liability Waiver form, which indicates the date and time of the appointment. If you do not receive this form within 5-7 days, please contact us. Be sure to check your “Junk” mail folder.
• The form is to be signed by the client and witnessed by the caseworker.
• By signing the form, the caseworker and client are certifying that they understand the furniture is gently used and there are no guarantees or warranties. We do not have every possible household item.
• Clients are encouraged to think through their needs and available space before their appointment.