Information For Caseworkers

Requesting an Appointment

All appointments must be requested online. [Click here to submit a request]
Not sure if your client qualifies?

Give us a call-we’re happy to help. 610-351-1616

If your client does not speak English
Please arrange for an interpreter to attend the appointment with them.

After You Submit the Request

Our team will review the request and send you a Referral & Liability Waiver form by email, confirming the appointment date and time.
If you don’t receive the email within 5-7 days, check your junk or spam folder-or contact us directly.

Waiver Form Instructions

The form must be signed by the client and witnessed by you. By signing, both you and your client acknowledge:

• All furniture is donated, gently used, and offered as-is.
• We cannot guarantee specific items or availability.

Help Your Client Prepare

Encourage your client to think ahead about what they truly need and what will fit in their living space. This will help them make the most of their appointment.

Application Instructions

This form is for use by social service agencies or clergy to request an appointment on behalf of a client
in need. It includes four sections: Caseworker, Agency, Client (Guest), and Appointment.

Please complete each section with current and accurate information to avoid delays.

Eligibility & Verification

Eligibility is based on need due to a major hardship-such as a fire, flood, eviction, domestic violence, or similar life-disrupting event. Income is not a factor in eligibility. Please do not include financial details.

In the Qualification section, briefly explain the event that led to the client losing their home or furniture.

Whenever possible, we ask that you visit the client’s residence to help confirm the need for basic household items. Note this in the Guest Verification section.

Additional Client Information

• If more than one adult lives in the household, please list the names of all adults.
• If the client is a minor, please list the responsible adult as the client (not the child).

Appointments & Contact Info

Missed Appointments
If a client misses their appointment without notice, we’re unable to reschedule. Missed slots affect others
waiting for help.

Phone Number
We need the client’s phone number in case we need to reach them directly. If another number is
provided, please explain why in the “Comments” section.

One Appointment per Client
Clients are allowed one appointment. Any exceptions will be reviewed individually.

Transportation Reminder
Please encourage clients to arrange transportation (truck, van, etc.) at least one week in advance so they
can take items home the same day.

Before You Submit

• Double-check all sections for accuracy and completeness.
• Appointment requests are typically reviewed within a few days.
• Clients who have received furniture from us before are not eligible to return.